Will Wyatt's Cowboy Couture's Policies

Shipping Policy

All Items usually ship in 1 to 2 business days; if not we will notify you.

Return & Exchange Policy

Will Wyatt's Cowboy Couture (WWCC) allows returns in the form of refunds or store credits provided (1) if the merchandise is purchased and received in the store it must be returned within 14 days; or (2) if the merchandise is shipped, then it must be returned within 14 days of the receipt of items by the receiver.

All returned merchandise must be unworn, unused and in original condition with all original tags attached.

WWCC has the right to refuse return of any merchandise that WWCC determines does not meet these requirements.

Items on sale, jewelry/accessories, and special order items are not returnable and are a final sale.

Original shipping and handling costs are not refundable and you are responsible for all shipping and handling costs associated with returning merchandise.

Furniture returns require a 10% re-stocking charge whether being exchanged or credited.

At the time of the return, you may specify your preference (1) exchange the returned merchandise or (2) receive the amount of credit for the returned merchandise in the form of original payment.

All exchanges are subject to availability of the item requested in the exchange and are subject to your payment of any cost difference for the item as well as any additional shipping, taxes and import duties.

Gift items (except as noted above) may be exchanged for merchandise or store credit, less shipping and handling.

How To Return An Item

Please email or call us within 4 days of receipt of the item at returns@willwyatts.com to receive a Return Authorization Number (RA#).

Please be aware that the issuance of an RA# does not guarantee that the merchandise will be accepted for return. You will be notified of the acceptance once the merchandise has been returned and inspected by WWCC.

Please print out the email containing the RA# and include that with your full name, address, phone number and email address and reason for the return along with the returned merchandise.

Merchandise must be shipped securely packaged, pre-paid and must be received by WWCC within 10 days of receipt of the RA#.

Merchandise must be labeled and sent to the following address:

WWCC recommends shipping returned merchandise via UPS, FedEx or insured parcel post for tracking purposes. WWCC does not take responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen or mishandled. Please also note that WWCC will not accept any packages that are sent C.O.D.

If furniture is being returned we recommend you have it professionally crated. Furniture returns require a 10% re-stocking charge whether being exchanged or credited.

Please note that the RA# must be written on the outside of the return package to ensure proper and timely handling of the return. Returned merchandise will not be processed nor will any refunds be made without an RA#. Upon receipt of your returned merchandise, WWCC will send you an email regarding the status of your return. We will process your return request within seven days following receipt of the package.